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    REFUND POLICY

    Refund Policy

    Sky Map is free to download, and Sky Map Plus is sold as an auto-renewing subscription through the Apple App Store. Because Apple is the merchant of record for every purchase, all refunds are issued by Apple — Horus Studios cannot process a refund or reverse a charge directly.

    Try Before You Pay

    The core sky map, star catalog, and constellation lines are available for free, and a free trial may be offered on the annual plan. We encourage you to explore the app and, if a trial is active, to decide before it ends whether Sky Map Plus is right for you.

    How to Request a Refund from Apple

    1. Visit reportaproblem.apple.com and sign in with your Apple ID.
    2. Find the Sky Map purchase in your list of transactions.
    3. Choose "Request a refund," select a reason, and submit.

    You can also request a refund from your iPhone: open the App Store, tap your profile picture, tap Purchased, select Sky Map, and then Report a Problem. Apple reviews each request and decides the outcome according to the App Store Terms of Sale and your local consumer law.

    Canceling Your Subscription

    Canceling stops future renewals; it is separate from a refund. Open iOS Settings, tap your name, tap Subscriptions, select Sky Map, and tap Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge. You keep Plus access until the end of the paid period. Deleting the app does not cancel a subscription.

    Restoring a Purchase

    If your Plus features are missing after reinstalling the app or switching devices, use "Restore Purchases" in Sky Map's settings while signed in with the Apple ID used for the original purchase. If it still does not appear, contact us and we will help.

    Statutory Withdrawal Rights

    If you live in a jurisdiction with a statutory right of withdrawal for digital purchases (for example the European Union, the United Kingdom, or Türkiye), that right applies to your purchase and is exercised through Apple as the seller. Nothing in this policy limits rights you have under mandatory consumer law.

    Something Went Wrong?

    If a feature is not working — a pass alert did not fire, AR alignment is off, or Plus content will not unlock — please contact us at hello@horusstudios.com before requesting a refund. We are usually able to fix the issue quickly, and if we cannot, we will gladly support your refund request with Apple.