PillTrack Support
Questions about PillTrack, a purchase or your data? We usually reply within one business day.
Contact
Email us at hello@horusstudios.com.
Purchases & subscriptions
- Purchases and subscriptions are billed by Apple (App Store).
- To manage or cancel a subscription on iOS, go to Settings > Apple ID > Subscriptions.
- App Store refunds are requested through reportaproblem.apple.com.
- After reinstalling or changing devices, use "Restore Purchases" in the app.
Frequently asked questions
How do I share a day with family?
Open the person's day and choose Share. PillTrack creates a 6-character code; your family member enters it in their own PillTrack app and is notified when a dose stays open. You can stop sharing at any time.
Why do full-screen alarms need iOS 26?
Full-screen alarms that ring in Silent mode use Apple's alarm system, which is available to apps from iOS 26. On earlier versions PillTrack uses regular notifications instead.
How do I restore purchases?
Open Settings in PillTrack and tap Restore Purchases, signed in with the same Apple ID or Google account you used to subscribe.
How do I export the doctor report?
Open Reports, choose the person and period (up to 12 months), then tap Export PDF to save or share the report with your doctor.
Your data
You can delete your data from the app's settings, or by emailing us at hello@horusstudios.com.