Refund Policy

1. Purchases go through Apple

Every subscription and token pack is sold by Apple through the App Store, so refunds are handled by Apple and not by us. Request one at reportaproblem.apple.com with the Apple ID used for the purchase. Apple's decision is final, and Apple's Media Services terms govern the sale.

2. Cancelling a subscription

Cancel any time in App Store account settings, at least 24 hours before the period ends. Cancelling stops the next renewal; you keep Premium and the tokens already granted until the current period ends.

3. Token packs

Token packs are one-time, consumable purchases and do not renew. Once tokens are spent on generations they cannot be restored.

4. Failed generations

If a generation fails on the provider's side, its tokens are returned to your balance automatically. If a failure did not refund correctly, write to hello@horusstudios.com with the approximate time and we will correct it.

5. Statutory rights

Nothing here limits the withdrawal or refund rights you have under the consumer law of your country.

6. Contact

Horus Studios — hello@horusstudios.com