Refund Policy

Last updated: 25 September 2026

1. Purchases go through Apple

Every Sartor membership, introductory offer and token pack is sold by Apple through the App Store, so refunds are decided by Apple, not by us. Request one at reportaproblem.apple.com with the Apple Account used for the purchase. Apple's decision is final, and Apple's Media Services Terms govern the sale.

2. Cancelling a membership

Cancel any time in Settings → [your name] → Subscriptions → Sartor, at least 24 hours before the current period ends, to avoid the next charge. Cancelling stops the next renewal; you keep your membership, and the monthly tokens already granted, until the end of the period you paid for. Partial periods are not refunded except where the law requires it.

3. Introductory offers

If you took a membership at an introductory price, cancelling before it renews means you are not charged the regular price. Once the regular price has been charged, the refund route is Apple's, as above.

4. The free trial

The 3-day, 10-token trial is not a subscription and never charges you. Nothing needs to be cancelled when it ends.

5. Token packs

Token packs (50, 150 or 500 tokens) are one-time purchases and do not renew. Pack tokens do not expire; once spent on pictures they cannot be restored.

6. Failed pictures

If a picture fails on our side or our provider's, its token is returned to your balance automatically. If your balance still looks wrong, close and reopen the app; it re-reads your balance from our server. If it is still wrong, write to hello@horusstudios.com with the approximate time, and we will correct it.

7. Your statutory rights

Nothing here limits the withdrawal or refund rights you have under the consumer law of your country.

8. Contact

Horus Teknoloji ve Dijital Hizmetler A.Ş. — hello@horusstudios.com